Frequently Asked Questions

We provide dog boarding, daycare, pet sitting, and dog walking services tailored to your pet’s
needs.

Your pet will stay in a safe, clean, home-style environment—never in cages unless requested.

Dogs must be friendly, non-aggressive, and social. A meet-and-greet may be required.

Rabies, DHPP (distemper/parvo), and Bordetella (kennel cough) are required. Proof must be provided before booking.

We will contact you immediately and take your pet to a trusted vet if needed.

Yes, under supervision. Dogs are grouped by size and temperament.

Yes, we provide attentive, personalized care for pets needing extra support.

Food, medications, and a comfort item like a toy or blanket.

Yes—photos and videos are sent regularly.

Scheduled in advance to ensure smooth care for all pets.

Yes, depending on availability.

We offer a home environment with personalized, one-on-one care—not just supervision.

Boarding: $35–$70/night
Daycare: $30–$45/day
Walking: $20 per pet / per walk
In-House Sitting: $60 per pet / per night
(Please contact us for extended stays and multiple pets discounts)

Add-Ons
Holiday Rate: +$10 per night
Medication Administration: +$10
Puppy Care (under 1 year): +$5
Extra Walk / Playtime: $10
Nail Clipping: +20
Bath & Blow Dry (Not Grooming): +$25
Pet Taxi (Pick-Up/Drop Off): +25 each way (Within 10 miles radius)

Yes, a deposit may be required to secure your booking.

Payment, Declined Charges & Collections Policy

• Full payment is required prior to or at the time of service, unless otherwise agreed in
  writing.
• If a payment is declined, reversed, or unpaid for any reason:
  •  The owner will be notified immediately
  • Payment must be resolved within 24 hours
• Failure to resolve payment may result in:
  • Suspension or termination of services
  • Refusal of future bookings
• Any unpaid balance will be subject to:
  • Late fees and/or daily boarding charges if the pet remains in our care
  • Collections efforts, including but not limited to third-party collection agencies
• The owner agrees to be fully responsible for all costs associated with recovering
  unpaid balances, including:
  • Collection fees
  • Administrative costs
  • Court filing fees, if applicable
• We reserve the right to pursue unpaid balances through legal action, including small
  claims court, in accordance with local laws.
• By booking our services, the owner agrees to these terms and accepts full financial
  responsibility.
• By providing a payment method, the client authorizes us to charge for all agreed
  services, including additional fees incurred.

24–48 hours notice required. Late cancellations may incur a fee.

Yes, additional fees may apply for late pick-ups.

Abandonment & Surrender Policy

• We do not accept surrendered or abandoned pets under any circumstances.
• All pets left in our care must be picked up by the owner or an authorized contact at the
  agreed time.
• If an owner fails to pick up their pet and does not communicate:
  • The situation will be considered potential abandonment after a reasonable
    period of time
  • We will make multiple attempts to contact the owner and emergency contacts
    on file
• If no response is received within 48–72 hours after the scheduled pick-up time:
  • The pet may be considered abandoned
  • We reserve the right to transfer the pet to a local shelter, rescue, or appropriate authority
• The owner remains fully responsible for all costs incurred, including:
  • Extended boarding fees
  • Any additional care required during this period
• We are not responsible for rehoming or surrendering pets on behalf of owners. Owners who wish to surrender their pet must make those arrangements independently and prior to drop-off.
• By booking our services, the owner agrees to these terms and accepts full responsibility
  for timely pick-up and ongoing ownership of their pet.

All pets must be healthy, vaccinated, and free of contagious conditions.

Aggression & Liability Policy

• All dogs must be non-aggressive and safe to handle in a group or human environment.
• Owners are required to disclose any history of aggression, including biting, snapping, or
  reactive behavior toward people or other animals.
• If a dog displays aggressive behavior during their stay, including but not limited to:
  • Attempting to bite or biting a person
  • Attacking or injuring another dog
  • Showing repeated unsafe or uncontrollable behavior
• The following actions may be taken:
  • The dog will be immediately separated to ensure safety
  • The owner will be contacted for immediate pick-up
• The owner agrees to full financial responsibility for any damages caused by their dog, including:
  • Veterinary bills for injured pets
  • Medical expenses for any person injured
  • Property damage, if applicable
• We reserve the right to refuse or terminate services at any time if a dog poses a safety risk.
• By booking our services, the owner accepts full liability for their dog’s behavior and agrees to these terms.

• We do not accept female dogs in heat under any circumstances.
• Owners are required to disclose if their dog is in heat or expected to enter a heat cycle.
• If a female dog is dropped off in heat or goes into heat during her stay without prior disclosure:
  • The owner will be contacted for immediate pick-up
  • If pick-up is not possible, the dog will be strictly separated, and additional fees may apply
• In the event of an undisclosed heat cycle resulting in pregnancy:
  • We are not liable for any outcomes
  • This includes but is not limited to:
    • Veterinary expenses
    • Pregnancy-related care
    • Labor and delivery
    • Post-partum care
• By booking our services, the owner accepts full responsibility for their pet’s reproductive status and agrees to these terms.

We will seek veterinary care immediately and contact you. Owners are responsible for vet costs.